All orders are processed within 1-2 business days and once your order is shipped, you will receive a tracking number. Estimated delivery times via Australia Post are as follows:

• Australia: Standard Shipping (3-8 business days), Express Shipping (1-4 business days)
• International: Standard Shipping (9-25 business days), Express Shipping (8-15 business days)

Please note that delivery times may vary depending on location and customs processing.

If you have received an incorrect item (this includes incorrect size or colour) we will require you to send through a photo of the item to hello@lovelaylarose.com within 14 days of receiving your order - and then we will be able to proceed with further information on what to do next. When returning an incorrect item please ensure that the garment gets back to us in an original unworn condition with tags attached. The refund will be issued to the original payment method after inspection of the returned items. Please note, shipping costs are non-refundable. For assistance with returns or refunds, contact our support team.

To ensure the longevity of your items, we recommend washing in cold water on a gentle cycle and air drying. Avoid using bleach or harsh detergents.

You can reach out to us anytime via our contact page or by emailing hello@lovelaylarose.com. Our team is here to help with any questions, from sizing to order inquiries, and we typically respond within 48 hours. We look forward to assisting you!

If there is an issue with your order, please email us at hello@lovelaylarose.com within 5 days of receiving your package. Attach photos of the damaged or incorrect item to help us resolve it as quickly as possible.